Desert Pearl

This was difficult to rate—we were in between 3 and 4 stars. Our family had a great time at this location. The home was beautiful, spacious, and full of activities for adults and children. The kitchen was stocked with utensils and other cooking necessities. When questions arose, the team’s response time was timely which was very helpful. Our two experiences that we wish would have been different: 1) The pool never heated. The team was consistently working on getting the pool to be heated and even sent out a pool tech to assess the situation. The tech shared that the pool heater was functioning and that it would take longer for the pool to heat than the expected time that was given to us by the team. Totally fine—we are grateful that it was checked out, weren’t doubted or questioned, and were reassured that it would heat. The issue is that it never did. At this point, my family and I accepted that and used the jacuzzi instead to not spend our entire stay fixated on the pool not heating properly. 2) The pullout bed from the bunk bed might have been broken as it was uncomfortable to sleep in and felt like you were being poked. Overall, the check in and check out procedures were simple and the team was very accommodating and helpful.